We always aim for timely delivery, but in rare cases, delays may occur due to:

• Bad weather conditions affecting transport.
• High shipping demand, especially during peak seasons.
• Courier service delays beyond our control.

What to Do If Your Order Is Delayed or Lost

• Check the tracking-order page for any updates.
• If your order has been delayed for more than 48 hours beyond the estimated time, contact support.
• If your order is marked “Delivered” but you have not received it:
  • Check with your neighbors or security personnel.
  • Wait 24 hours, as some couriers pre-mark deliveries before actual arrival.
  • If the issue persists, reach out to support for further assistance.

Received the Wrong or Damaged Item?

If you receive an incorrect or damaged product:

• Take clear photos of the item and packaging.
• Contact customer support within 48 hours of receiving your order.
• We will assist you in getting a replacement or a refund.