At OC Primes, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, our return and refund policy is designed to make the process as simple and fair as possible.

Eligibility for Returns We accept returns under the following conditions:

• Items must be unused, unworn, and in their original condition with all tags and packaging intact.

• Returns must be initiated within 2 days of receiving your order.

• Certain items, such as underwear, swimwear, and final sale items, are not eligible for returns due to hygiene reasons.

How to Initiate a Return

1. Contact our support team via [email protected] to request a return.

2. Provide your order number and details about the item you wish to return.

3. Once your return is approved, you will receive instructions on how to send the item back.

4. Ship the item using a trackable shipping method to ensure safe delivery.

Refund Process

• Once we receive your returned item, we will inspect it to ensure it meets our return conditions.

• Approved refunds will be processed within 3 business days and issued to the original payment method.

• Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Exchanges We accept exchanges! If you need a different size or color, please return the item and place a new order. This ensures that you get your preferred item as quickly as possible.

Return Shipping Costs

• If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping costs.

• If you are returning an item for personal reasons (e.g., change of mind, wrong size ordered), you will be responsible for the return shipping fees.

Damaged or Defective Items If you receive a damaged or defective item, please contact us within [Insert Number] days of receiving your order. We will arrange a replacement or a full refund at no additional cost to you.

Late or Missing Refunds If you haven’t received your refund yet:

• Check your bank account and payment method used.

• Contact your bank or credit card provider, as it may take time before your refund is officially posted.

• If you’ve done all of the above and still haven’t received your refund, reach out to us at [Insert Contact Email or Support Link].

Changes to This Policy We may update this Return & Refund Policy from time to time to improve our services. Any changes will be posted on this page, and we encourage you to review it periodically.

By shopping with OC Primes, you agree to this Return & Refund Policy. We appreciate your trust in us and look forward to serving you again!