Terms of Use

 We’re excited to have you as part of our fashion marketplace. By using our website, you agree to the following terms, which help keep our platform safe, fair, and enjoyable for everyone. Please read carefully.

Who Can Use Our Services
Our platform is intended for individuals 16 years and older. If you’re under 16, you may only use OC Primes under the supervision of a parent or legal guardian. By using our site, you confirm that you meet this age requirement. If we discover that an account is operated by someone underage without supervision, we reserve the right to restrict or remove access.

Your Responsibilities as a User
When using OC Primes, you agree to:

• Provide accurate information when creating an account or placing an order.

• Keep your login credentials secure and not share them with anyone.

• Use the AI features responsibly and avoid spamming or misusing the system.

• Not engage in fraudulent, harmful, or abusive activities.

• Treat other users, sellers, and our support team with respect.

If we detect violations of these responsibilities, we may suspend or terminate your account.

AI Features and Limitations
Our AI-powered tools, including OCAI Search, Product Recommendation AI, and Shopping Assistant, are designed to enhance your shopping experience. However, these models are still evolving and may not always be perfect. They do not provide customer support or handle sensitive information. AI-generated suggestions are based on available product data, but we encourage users to review product details carefully before making a purchase.

Additionally, any inappropriate, vulgar, or excessive use of the AI features can result in temporary suspension or permanent banning.

Privacy and Security
We take your privacy seriously. While we strive to protect your personal data, you play an essential role in keeping your information secure. Please avoid sharing personal details such as passwords, payment information, or addresses in AI chats. We will never ask for such information through AI interactions. If you suspect any security issues, contact our support team immediately.

Returns and Refunds
We want you to be satisfied with your purchases. Our return and refund policy is designed to be fair and straightforward:

• Items can be returned within 7 days of delivery if they are unworn, unwashed, and in their original condition.

• Refunds are processed after we verify the returned product.

• Some items, such as intimate wear or final sale items, may not be eligible for returns.

• If an order is incorrect or damaged, contact support within 48 hours of receiving the item.

We reserve the right to refuse returns that do not meet our policy requirements.

Shipping and Tracking
Our shipping options include:

• Standard Shipping: 3-5 days nationwide, 1-3 days within Lagos.

• Express Shipping: 1-2 days for select locations.

• Same-day delivery: Available for orders placed before 10 AM in selected areas.

• International Shipping: Coming soon (Contact support for special requests).

Orders can be tracked through ocprimes.com/tracking-order by entering your order ID and email.

Account Limitations and Leveling System
We use a chat limit for AI interactions to ensure fair usage:

• Users have a daily message cap based on their account level.

• The limit resets every 5-6 hours.

• You can increase your level by placing more orders.

• Misuse, such as spamming, may result in restrictions or bans.

Parental Guidance
If you’re under 18, we encourage parental involvement in your online shopping experience. Parents should monitor purchases, AI interactions, and personal data shared online. We are committed to creating a safe space for young shoppers while upholding strict privacy policies.

Third-Party Services
We collaborate with third-party providers, including payment gateways, delivery services, and AI technology platforms (such as Icon3 and Gemini). While we ensure these partners meet security standards, their independent policies govern their services. Please review their terms when using external services.

Changes to Terms
We may update these terms from time to time to improve our platform and adapt to changes in policies or technology. Any significant changes will be communicated, and continued use of OC Primes implies acceptance of the revised terms.

Need Help?
For questions or concerns, visit our support page or contact us directly through our website. We’re here to assist you!